Helps you exceed customer expectations so you achieve the CX results you've dreamed of
Here's what we mean...
Picture the scene...
The Head of Customer Experience is suddenly called into her boss's office.
She enters, the directors are there. As she walks in she hears a director whisper to another, "You'll see she has no new ideas." And they quietly laugh.
Her boss turns to her and says, "Tell us what ELSE you have planned to boost our CX ranking?"
A few weeks ago she'd have struggled to tell them something new
She smiles (remembering a service she read about) and confidently replies,
"A customer contacts our customer service with a problem. They solve the problem and say to the customer...
Thank you for telling us about this. I'd like to give you a gift for any inconvenience this caused you.
The customer's delighted. And with that simple, surprise Thank You gift - We've exceeded their expectations. Their opinion of us rises. They give us a good CX score. Our CX ranking improves."
Her boss turns to the directors, "Told you she's BRILLIANT." And says to her, "Well done. What would I do without you."
Discover how you can delight customers and amaze the Board...
Because of you all staff can make customers feel special
Try this mind-bending surprise treat to exceed customer expectations
Businesses have given us exclusive deals on products/services...
This is absolutely FABULOUS FOR YOU, when you realise - You can give the deals to customers as surprise Thank You gifts.
If You Read Nothing Else, Read This:
The emotional psychology of accepting surprise gifts is why this works. It's worked for centuries. It's scientifically proven to work (as you'll see later). Psychologists call it reciprocity.
Imagine how high your NPS could go if staff were giving customers gifts
Now here's where it gets really interesting...
According to psychologists, when customers accept your surprise gifts an emotional bond forms between you.
And with that bond you can use every touchpoint to delight customers for decades, not just years or months, see how.
And here comes the most IMPORTANT part...
Studies prove when people accept gifts from someone
a connection forms between them
Give gifts this way and you'll achieve greater success
The truth is, ANY ITEM wrapped in emotional copy (which our skilled copywriters do for you) can become a desirable gift.
That's so important read that again: "ANY ITEM wrapped in emotional copy can become a desirable gift."
So yes a company can give customers gifts and get a benefit. But...
When a gift is wrapped in emotionally charged, dramatic storytelling copy - then it COMES ALIVE, then it becomes a Thank You gift. And then, with that you get...
The benefits are so clear the Board will sing your praises for years
- Clear commercial benefits: With a potential boost in sales, LTV and other KPI's. It makes it easier to get buy-in from directors.
- A slow seduction of your customers: Customer expectations are exceeded because you're giving them something extra, you're doing something nice, you're showing them you care.
- The Trojan Horse moment: This is when you see all the benefits such as improved customer experience, increased loyalty, reciprocity etc, etc come through. And you win.
But we must level with you...
How you give your Thank You gifts makes a difference
Are There Any Catches?
There are two:
1. Reciprocity doesn't work on everyone. Some people are freeloaders who couldn't care less about returning or doing a favour. Giving them gifts will have no effect on them.
2. Our service isn't right for all CX pros. It's best for CX pros who consider themselves bold, innovative or adventurous. If you're not like that, stop here, our service isn't for you.
Now you know... Do you still want to go ahead?
How it works for you
We're all emotional creatures. If someone's nice to you over and over and over again. Eventually you'll do something nice in return.
If you truly get this...
If you realise it's the emotional psychological trigger of reciprocity that makes this work. And you're willing to try it - YOU'LL BE SUCCESSFUL.
You're giving staff a way to instantly delight customers when things go wrong
If you can see that...
- Put your name down for your 30 day, no-risk trial (and we have a wonderful special gift just for you as a Thank You).
- We let you know what gifts are available.
- We give you a link to the gift web page or write copy for the gift.
- When a member of staff emails, messages or speaks to a customer they give them the link.
- Customers accept the Thank You gift.
- Customers think better of your company than they did before.
- You win the award... Praise the team... And pick up the trophy.
Click below to start. Or first consider these VITAL facts...
Start when you like • No commitment • No Risk
With this one small act of kindness your company wins
Are you getting astonishing results like these?
When you start giving surprise Thank You gifts 5 incredible things happen very quickly...
- Customer experience instantly improves: New Scientific research shows when customers are given surprise gifts, they view the company more positively. This is HUGE as it means you can instantly influence how customers feel about you.
- Customer expectations are reset: Customers aren't expecting to get Thank You gifts from you - You're exceeding their expectations - What's more, you're building trust because you're giving them something for nothing.
The commercial benefits are also easy for you to show. See how here
- Customer loyalty and sales grow: Researchers at Michigan State University found saying thank you to happy customers increased loyalty and sales. And get this. They sent the thank you by email. Here's the study for you.
- Your company won't slide down CX rankings: Regularly giving customers gifts makes them feel valued. And as you know, HAPPY customers give good marks for CX and on NPS.
- Your critics go GREEN WITH ENVY: Because of all of the above and your unstoppable success. The poor diddums will be crying like babies when you do this.
Now if you're OK with that...
You've made company emails more effective
with one result being more NPS replies
How to transform customer experience with emails
But you can change that - Get the gifts mentioned in any emails sent to customers.
When customers know there's a gift in an email, email open rates rise
Pause here (this is the game changer). Because if you can get the gifts mentioned in the emails...
... It sets up the emotional reciprocity urge in customers...
... It influences the customer's view of the company...
... It improves their experience of dealing with the company...
And you're on your way to the awards ceremony.
But read on, read on, there's more...
It works well for any team
Now team heads are giving you HIGH FIVES
Why are team heads thrilled with you?
If a customer has a problem, you've made it easy for their staff to act quickly to ease the customer's frustration.
E.g. Marketing, Sales, Accounts and Customer Service teams can use it. As can staff speaking to customers in person.
Next month when customers are emailed/messaged. Use the free trial to add a Thank You gift to the message. The positive reaction from customers will astonish you.
We've kept it simple so it's blissfully EASY to use in your current system
- When you want more NPS replies - Give customers a surprise Thank You gift before you ask (we show you a clever way how).
- When a sale is confirmed by email/messaging - Give a surprise Thank You gift for buying from you (you'll instantly win a place in their hearts).
- When statements, bills or renewals are sent - Include a Thank You gift with them (it's a nice way to sweeten the bill pill).
- When a customer emails/calls with a question, problem or complaint - Give them a surprise Thank You gift for contacting you (you'll blow customers away when you do this).
- When staff speak to customers face to face - Allow staff to give them a surprise Thank You gift for being a customer (such an easy way to delight a customer).
See how it works here. Or try this first...
Do this to remind customers how wonderful your company is
You've already seen the proof how saying thank you increases sales.
So why not also use your Thank You gifts as an easy "In" to stay in the minds of your customers.
It's a simple way to remind customers about you and helps you create a good long-term customer relationship.
It's a big mistake thinking customers will automatically choose you
And why not start by sending simple emails/messages saying:
We'd like to give you a FREE gift to say Thank You for being a customer.
Start doing this and your customers will be happier than Dorothy skipping along the Yellow Brick Road.
And if you're still unsure, see...
Small gestures like this have a lasting effect
How can we guarantee results?
It's simple. We give you a Rolling Monthly Money Back Guarantee because reciprocity works.
Does it work every time on everyone? Hell no. But...
It works on the majority of people whether they're 50+ or millennials. And that's why we can give you a guarantee.
If you add this to your CX strategy you'll achieve incredible success
And while all CX providers say their service works. Many would never contemplate guaranteeing their work - month after month.
So add our service to your CX strategy. With guaranteed results and clear commercial benefits. You simply cannot lose.
Put your name down. Or if you're still not sure...
An industry first. A Rolling Monthly Money Back Guarantee
You get email and telephone support
We're always here for you with 24/7 support
This is a simple solution to make your life easier. And we bust a gut to make sure everything runs smoothly for you.
But if you do have a problem...
When you join you gain access to our friendly 24 hour support line.
It means if you're not happy about something you can quickly and easily contact someone to sort it out.
We're here for you. And we'll do whatever it takes to make sure this works for you.
But you need to ACT FAST because...
Put your name down now so you can start the no-risk trial
when it's convenient for you
We only accept 2 companies a month now
You work hard... You're busy... You always have deadlines... Yet you still get the job done on time.
So imagine if later you decide to try our service. And we have to say, "Sorry you have to WAIT 6 months because other companies are ahead of you?
Avoid that happening to you. Put your name down now.
All you're doing today is saving your spot so you won't miss out.
And remember we have a wonderful special gift to give you with your FREE, no-risk trial.
Why risk having to wait months... And why lose the chance to try our service at the time you want.
No waiting 6 months • No commitment • No Risk
Act now. You simply can't lose
"Our doubts are traitors, and make us lose the good we oft might win, by fearing to attempt." William Shakespeare
But you're cleverer than that, you let others assume. You look at results first (from your no-risk trial) then make a decision.
- Creates an emotional bond with customers.
- Instantly improves customer experience.
- No more worrying about sliding down customer experience rankings.
- Able to say Thank You to all your customers.
- Use all touchpoints to exceed customer expectations.
- No longer wastes emails by just giving information.
- Improves your Net Promoter Score.
- FREE to try for as long as you want.
- Easy setup and simple to run.
- Congratulations for you: You've made customers happy. NPS is better. Loyalty is up. Customer experience has improved.
Ready for all of this?
Start when you like • No salesperson calls • Quick setup
It's risk-free and so easy to do