But now you can easily shift the CX conversation
in your favour - for good
Here's what we mean
As a CX pro you know better than anyone:
Customers constantly compare you to other companies and experiences. And when you can't match those experiences...
... Loyalty drops... customer satisfaction plunges... customer experience scores fall.
Sound familiar? Well you're not alone.
Now here comes the good news.
You're the leader who can turn that around
Start giving customers surprise Thank You gifts using our new method (with gifts wrapped in emotional storytelling copy).
And you'll permanently shift the CX conversation so they start talking about the wonderful things you do for them.
Because the SHOCKING truth is...
You're smarter than the average CX pro. They don't try new ideas
so can't move forward
The old way of giving gifts doesn't work as well as it did
Customer loyalty, customer satisfaction and customer experience levels would be at all-time highs.
As you know, they're not.
And CX pros giving gifts the old way are falling behind. They're like hamsters running on a wheel, always busy but not moving forward.
Don't wait for teardrops to call on you. Try this because you can't lose
But our fresh take on giving gifts uses a PROVEN psychological method to help you succeed.
And with the flexibility of our service. You'll outperform your peers • Get nominated for awards • Make and break records • And much, much more. All because you started giving gifts this new way.
Discover some of the ways you can give gifts...
7 simple ways to give gifts so customers feel your CX is the best
Look at the FLEXIBILITY our helpful service gives you.
- When a customer contacts your customer service. Give them a surprise Thank You gift for contacting you (they'll think you're wonderful).
- When staff speak to customers face to face. Allow staff to give surprise Thank You gifts, "For being a customer" (it will make customers smile and help boost loyalty).
- When STATEMENTS, RENEWALS or BILLS go out. Add a surprise Thank You gift with them (it's a lovely way to sweeten the renewal and bill pill).
It's doing small acts like these that get you nominated for awards
- When a customer emails, Live Chats or messages. At the end of the reply tell them to click a link because there's a surprise gift for them (they'll be totally blown away).
- When someone signs up for your newsletter. If you already give a discount in the welcome message add a surprise gift (it shows you really do care and don't just want another sale).
- When confirming a sale. Put a surprise Thank You gift in the confirmation message (customers will be like kids waking up on Christmas morning).
- When you want feedback/NPS replies. Give a surprise Thank You gift BEFORE asking (it shows customers you appreciate them).
Would you like to achieve any of these? If so why not look at our no-risk free trial.
Or find out how to...
Any team member can give a customer a surprise gift
to instantly make a customer happier
Use this mind-bending surprise treat to exceed customer expectations
Businesses have given us exclusive deals on products/services.
This is FABULOUS FOR YOU because we've made it easy for you to give the deals to customers as surprise Thank You gifts.
If You Read Nothing Else, Read This:
The psychology of accepting gifts is why our service works. Scientifically PROVEN to work, it's called reciprocity and how you give gifts has a huge effect on success.
Now here's the part that gives you a glorious advantage
Almost ANY ITEM wrapped in storytelling copy (our skilled copywriters do this for you) can become a desirable gift.
And according to psychologists, when customers accept your gifts an emotional bond forms between you. Then, with that bond and the flexibility our service gives you...
... You can create magic-moments at any touchpoint on the customer journey and utterly amaze your customers.
So why not try this, because...
Scientific studies prove when people accept gifts from
someone they feel obliged to repay them
If you can give gifts this way, you'll achieve huge success
Almost everyone wants to be entertained (be it via games, apps, social networks, music, whatever).
The old way of giving gifts doesn't entertain.
But when you give gifts wrapped in emotional storytelling copy - They ENTERTAIN, they have an EMOTIONAL pull, they DRAW customers closer to your company.
And when you give those gifts as a surprise Thank You - Something magical happens...
- You see customer frustrations melt away. When you fix a customer's problem and then give them a surprise gift. A frustrated customer becomes a potential 10 point NPS Promoter
- You see almost immediate commercial benefits. Research shows customers spend more at companies that give them gifts. The increase in sales, LTV and other KPI's makes this one of the easiest ways to raise revenue.
- You see customers fall in love with you. Customer expectations are exceeded because your gifts show customers you value and appreciate them.
- You see the Trojan Horse moment. Gifts help you tip-toe into customers hearts. Then they gladly give you good customer satisfaction scores, improved customer experience ratings, better engagement etc, etc.
However we must level with you...
Stories make your gift feel personal
Are There Any Catches?
Reciprocity doesn't work on everyone. As you know, some people are freeloaders. They don't care about returning a favour. Giving them gifts will have no effect on them. If most of your customers are like that our service probably won't work for you.
So now you know... shall we continue?
Here's how it works for you
You can use our service with your current system with no disruption.
And the simple truth is, if you're nice to customers - Customers will repay you with loyalty, more sales and higher CX scores.
If you truly get this.
If you realise it's the proven, emotional trigger of reciprocity why this works. If you like the flexibility our service gives you. And if you're willing to try a new way of giving gifts - YOU'LL SUCCEED.
By reserving your place now you can try our service when it's best for you
So we invite you to...
- Look at the 30 day, no obligation, no-risk, FREE trial.
- Put your name down to reserve a place on our A-List (and there's a wonderful special gift for you if you do).
- We'll give you more details on how our service works.
- We give you an industry busting full, no quibble, money-back guarantee.
- We'll let you know what gifts are available.
- We give you a link to the gift page or write emotional storytelling copy for the gift.
- When any member of staff emails, messages, speaks to or live chats a customer they give them the link to the gift.
- Customers think you're amazing because you're giving them surprise gifts for doing nothing.
- Your customer satisfaction and experience scores rise.
- You get nominated for awards... You win... You praise the team... You pick up the trophy.
But Don't Make A Decision Yet.
It's risk-free and easy to do
See What The No-Risk Trial Gives You. Then see...
How you give your Thank You gifts is important
How to keep your customers happy, smiling and loyal for years
Have you noticed how fickle customers are?
They'll go to a competitor at the drop of a hat. And complain to the world if you make ONE mistake.
So why not try our new approach. The worst-case scenario is - You put a smile on customers faces and
- Customer satisfaction almost always improves. Scientific studies show companies giving customers surprise gifts are viewed more positively. This means you now have a way to instantly influence how customers feel about you. 🙂 Smile No 1
- Customer expectations are reset. Customers don't expect to get Thank You gifts from you. What's more, by doing this you're building trust as you're giving them something for doing nothing. 🙂 Smile No 2
Now you can create magic-moments at any point on the customer journey
- Customer loyalty grows. Researchers at Michigan State University found saying thank you to happy customers increased loyalty. Our service makes it easy for you to say thank you to build loyalty. 🙂 Smile No 3
- Your company won't slide down CX rankings. Regularly giving customers gifts makes them feel valued. And happy customers give good NPS, customer experience and customer satisfaction scores. 🙂 Smile No 4
So why not start giving surprise Thank You gift to keep your customers happy, smiling and loyal.
You've made company emails more effective
How to transform customer experience using emails and the "Russian Doll Effect"
But you can change that - Get the gifts mentioned in any emails sent to customers.
Give customers gifts the right way and they'll give you good CX scores
Because once you start mentioning the gifts in emails. You get to benefit from the "Russian Doll Effect" -
As customers read the emails and accept the gifts they feel closer to the company... this sets up the reciprocity urge... which leads to customers wanting to help the company... which almost always results in a higher NPS, better CX scores and more sales.
And all because the gifts were mentioned in emails.
You have absolutely nothing to lose by adding this to your CX strategy. There's no disruption. No fuss.
Learn more about the no-risk trial. And bear in mind...
Start when you like • No commitment • No risk
It works well for any team
Team heads start giving you high fives
Why are team heads thrilled with you?
You've made it easy for them to put customers first (which makes their team look good).
In fact, with our service any member of staff can instantly improve a customer's experience.
And as you saw earlier, Marketing, Sales, Accounts and Customer Service can use it. As can staff speaking to customers in person.
So the next time customers are being contacted. Use the free trial to add a Thank You gift to the message. The reaction from customers will amaze you.
It's blissfully easy to do, why not try it?
Recap how it works here. Or see why this is important...
Do this to remind customers how wonderful your company is
Customer's memories are fragile. But regularly giving them gifts (wrapped in emotional copy) reminds them of you.
In fact, your Thank You gifts give you an easy "In" to stay in the minds and hearts of customers. And that helps you create good long-term customer relationships.
So why not start by sending simple emails/messages saying:
We'd like to give you a FREE gift to say Thank You for being a customer.
I's so simple, yet so effective.
And if you're still unsure, this can help...
Small gestures like this have a lasting effect
How can we guarantee results?
We can give you a Money Back Guarantee because psychologists have proved reciprocity works.
Does it work every time on everybody? Hell no. But...
It works on the majority of people whether they're 50+ or millennials. And that's why we can give you a guarantee.
We shouldn't get paid if our service doesn't work for you... Agreed?
Of course, all CX providers say their service works. Yet how many guarantee it?
So why not add our service to your CX strategy? With guaranteed results and clear commercial benefits. You simply cannot lose.
Look at what the no-risk trial offers you. And if friendly support is important...
Our Money Back Guarantee protects you completely
Start when you like • No commitment • No risk
You get email and telephone support
We're always here for you with 24/7 support
This is a painless solution to make your life easier. And we'll do whatever it takes to make sure everything runs smoothly.
But if you do have a problem...
When you join you gain access to our friendly 24 hour support line.
It means if you're not happy about something you can quickly and easily contact someone to sort it out.
We're here for you.
But don't delay...
Don't delay. Act now. Then start when you like
Why now is the right time
You're busy. You have deadlines. This may not be the best time for you to start using our service.
But consider this.
Let's say you decide not to try our service now - You'll try it later. So you contact us later but we have to say,
"Sorry you have to WAIT 6 months because other companies are ahead of you."
Avoid that happening. Put your name down now to get on the A-List so you can start the no-risk trial when you like.
All you're doing is reserving a place in case you'd like to try our service later
And remember we have a wonderful special gift to give you with your FREE, no-risk trial.
Why risk having to wait months... And why lose the chance to try our service at the time you want.
No waiting 6 months • No commitment • No risk
Act now. You simply can't lose
So do you want to...
- Shift the CX conversation in your favour.
- Have the flexibility to delight customers at any time.
- Almost instantly improve customer experience.
- Use any touchpoint to exceed customer expectations.
- Create an emotional bond with customers.
- Stop worrying about sliding down customer experience or satisfaction rankings.
- Be able to say Thank You to all your customers.
- Melt customer frustrations away.
- No longer waste emails by just giving information.
- Improve your Net Promoter Score.
- Create solid long-term customer relationships.
- Have a money-back guarantee.
Ready for all of this?
Start when you like • No salesperson calls • Quick setup
What are you waiting for?