Why not shift the conversation in your favour.
Why not do things that make them smile.
See how you can easily delight digital & offline customers
Look at the FLEXIBILITY you'll gain.
- When a customer calls your customer service. Give them a surprise Thank You gift for contacting you (it will amaze and wow them). 🙂 Smile No.1
- When a customer emails, Live Chats or messages. At the end of the reply tell them to click a link because there's a surprise gift for them (you'll blow them away). 🙂 Smile No.2
- When STATEMENTS, RENEWALS or BILLS go out. Add a surprise Thank You gift with them (it's a lovely way to sweeten the renewal and bill pill.). 🙂 Smile No.3
- When confirming sales by email/messaging. Put a surprise Thank You gift in the message (when customers see it they'll be like kids waking up on Christmas morning). 🙂 Smile No.4
- When you want feedback/NPS replies. Give a surprise Thank You gift BEFORE asking (you're showing customers you appreciate them). 🙂 Smile No.5
- When staff speak to customers face to face. Allow staff to give surprise Thank You gifts for being a customer (it's guaranteed to put a smile on a customer's face). 🙂 Smile No. 6
Now discover how to...
Any team member can give a customer a surprise gift
to instantly make a customer happier.
Use this mind-bending surprise treat to exceed customer expectations
Businesses have given us exclusive deals on products/services.
This is FABULOUS FOR YOU because we've made it easy for you to give the deals to customers as surprise Thank You gifts.
If You Read Nothing Else, Read This:
How you give the gifts has a dramatic effect, scratch that, has a HUGE effect on your success (as you'll see below).
The emotional psychology of accepting gifts is why our service works. Scientifically proven to work. Psychologists call it reciprocity. And it works best when the gift is a surprise.
Now here's the important thing to know...
Almost ANY ITEM wrapped in emotional copy (our skilled copywriters do this for you) can become a desirable gift.
And according to psychologists, when someone accepts your gift an emotional bond forms between you. So with that bond and the flexibility of our service - You can create magic-moments at any touchpoint in the customer journey.
And this is why you'll succeed...
Studies prove when people accept gifts from someone
a connection forms between them
If you can give gifts this way, you'll be hugely successful
Have you noticed this?
Almost everyone wants to be entertained - Be it via games, apps, social networks, music, whatever.
So when you give a gift wrapped in emotional storytelling copy - It ENTERTAINS, it pulls customers into your experience. And that's when it becomes a Thank You gift.
And when you give that gift as a surprise, you see...
- Customer frustrations melt away. When you fix a customer's problem and then give them a surprise gift. A frustrated customer becomes a potential 10 point NPS Promoter
- Almost immediate commercial benefits. Research shows customers spend more at companies that give them gifts. The increase in sales, LTV and other KPI's makes this one of the easiest ways to raise revenue.
We'll bust a gut to make sure this works for you
- Customers fall in love with you. Customer expectations are exceeded because your gifts show customers you value and appreciate them.
- The Trojan Horse moment. Where you've tip-toed into customers hearts and they gladly give you good customer satisfaction scores, improved customer experience ratings, better engagement etc, etc.
However we must level with you...
Sometimes it can feel like you're on one of these.
But it doesn't have to be like that
Are There Any Catches?
Reciprocity doesn't work on everyone. As you know, some people are freeloaders. They don't care about returning a favour. Giving them gifts will have no effect on them. If most of your customers are on free plans our service may not work for you.
So now you know... shall we continue?
Here's how it works for you
If you're constantly nice to customers - Customers will repay you with loyalty, more sales and higher CX scores.
If you truly get this.
If you realise it's the proven, emotional trigger of reciprocity that makes this happen. And you try this, by giving gifts this new way - YOU'LL BE SUCCESSFUL.
You can use our service with your current system with no disruption or fuss
So we invite you to...
- Look at the 30 day, no obligation, no-risk, FREE trial.
- Put your name down to get a place on our A-List (and there's a wonderful special gift for you if you do).
- When you're ready to start we'll let you know what gifts are available.
- We give you a link to the gift page or write copy for the gift.
- When any member of staff emails, messages, speaks to or live chats a customer they give them the link.
- Customers are happy because you've given them a gift.
- Your customer satisfaction score rises.
- You get nominated for awards... You win... You pick up the trophy... You praise the team.
We Don't Want You To Decide Now.
See What The Trial Offers And Consider...
How you give your Thank You gifts makes a difference
Are your customers really happy?
The first you may know that a customer is unhappy is when they cancel.
Yet give surprise Thank You gifts and you're sprinkling a bit of happiness into their day. Do that regularly and...
- Customer satisfaction almost instantly improves. Scientific studies show companies giving customers surprise gifts are viewed more positively. This means you now have a way to instantly influence how customers feel about you.
- Customer expectations are reset. Customers don't expect to get Thank You gifts from you. What's more, by doing this you're building trust as you're giving them something for nothing.
Any touchpoint can be used to create magic-moments to wow customers
- Customer loyalty grows. Researchers at Michigan State University found saying thank you to happy customers increased loyalty. Our service makes it easy for you to say thank you to build loyalty.
- Your company won't slide down CX rankings. Regularly giving customers gifts makes them feel valued. And as you know, HAPPY customers give good marks for CX and on NPS.
So why not start giving surprise Thank You gift to keep your customers happy.
You've made company emails more effective
How to transform customer experience using emails and the "Russian Doll Effect"
But you can change that - Get the gifts mentioned in any emails sent to customers.
If you regularly give customers gifts, they'll give you good CX scores
Because once you start mentioning the gifts in emails. You get to benefit from the "Russian Doll Effect" -
As customers read the emails and accept the gifts they feel closer to the company... this sets up the reciprocity urge... which leads to customers wanting to help the company... which almost always results in a higher NPS, better CX scores and more sales.
And all because the gifts were mentioned in emails.
You have absolutely nothing to lose by adding this to your CX strategy.
Learn more about the no-risk trial. And bear in mind...
Start when you like • No commitment • No risk
It works well for any team
Team heads start giving you high fives
Why are team heads thrilled with you?
You've made it easy for them to put customers first (which makes their team look good).
In fact, with our service any member of staff can instantly improve a customer's experience.
And as you saw earlier, Marketing, Sales, Accounts and Customer Service can use it. As can staff speaking to customers in person.
So the next time customers are being contacted. Use the free trial to add a Thank You gift to the message. The reaction from customers will amaze you.
It's blissfully easy to do, why not try it?
Recap how it works here. Or see why this is important...
Do this to remind customers how wonderful your company is
You've seen the proof - saying thank you increases sales.
But you can also use your Thank You gifts as an easy "In" to stay in the minds and hearts of customers.
Giving gifts regularly reminds customers about the company and helps you create good long-term customer relationships.
So why not start by sending simple emails/messages saying:
We'd like to give you a FREE gift to say Thank You for being a customer.
I's so simple, yet so effective.
And if you're still unsure, this can help...
Small gestures like this have a lasting effect
How can we guarantee results?
We can give you a Rolling Monthly Money Back Guarantee because psychologists have proved reciprocity works.
Does it work every time on everybody? Hell no. But...
It works on the majority of people whether they're 50+ or millennials. And that's why we can give you a guarantee.
We shouldn't get paid if our service doesn't work for you... Agreed?
Of course, all CX providers say their service works. Yet how many guarantee it? How many give you a rolling guarantee?
So why not add our service to your CX strategy? With guaranteed results and clear commercial benefits. You simply cannot lose.
Look at what the no-risk trial offers you. And if support is important...
An industry first. A Rolling Monthly Money Back Guarantee
Start when you like • No commitment • No risk
You get email and telephone support
We're always here for you with 24/7 support
This is a painless solution to make your life easier. And we'll do whatever it takes to make sure everything runs smoothly.
But if you do have a problem...
When you join you gain access to our friendly 24 hour support line.
It means if you're not happy about something you can quickly and easily contact someone to sort it out.
We're here for you.
But don't delay...
Don't delay. Act now. Then start when you like
Why now is the right time
You're busy. You have deadlines. This may not be the best time for you to start using our service.
But please consider this.
Let's say you decide not to try our service now - You'll try it later. So you contact us later but we have to say,
"Sorry you have to WAIT 6 months because other companies are ahead of you."
Avoid that happening. Put your name down NOW to get on the A-List so you can start the no-risk trial when you like.
All you're doing is saving your place in case you want to try our service later
And remember we have a wonderful special gift to give you with your FREE, no-risk trial.
Why risk having to wait months... And why lose the chance to try our service at the time you want.
No waiting 6 months • No commitment • No risk
Act now. You simply can't lose
So do you want to...
- Shift the conversation in your favour.
- Have the flexibility to delight customers at any time.
- Almost instantly improve customer experience.
- Use any touchpoint to exceed customer expectations.
- Create an emotional bond with customers.
- Stop worrying about sliding down customer experience or satisfaction rankings.
- Be able to say Thank You to all your customers.
- Melt customer frustrations away.
- No longer waste emails by just giving information.
- Improve your Net Promoter Score.
- Try for FREE for as long as you want.
- Create solid long-term customer relationships.
Ready for all of this?
Start when you like • No salesperson calls • Quick setup
It's risk-free and so easy to do