Why not shift the conversation in your favour.
Why not do things that make them smile.
See how easily you can delight digital & offline customers
Look at the flexibility our service gives you...
- When customers call your customer service. Give them a surprise Thank You gift for contacting you (it will amaze and delight them). 🙂 Smile No.1
- When customers email, Live Chat or message you. At the end of your reply tell them to click a link because you have a surprise gift for them (you'll blow them away). 🙂 Smile No.2
- When STATEMENTS, RENEWALS or BILLS go out. Add a surprise Thank You gift with them (it's a lovely way to sweeten the renewal and bill pill.). 🙂 Smile No.3
- When confirming sales by email/messaging. Put a surprise Thank You gift in the message (when customers see it they'll be like kids waking up on Christmas morning). 🙂 Smile No.4
- When you want feedback/NPS replies. Give a surprise Thank You gift BEFORE asking (you're showing customers you appreciate them). 🙂 Smile No.5
- When staff speak to customers face to face. Allow staff to give surprise Thank You gifts for being a customer (it's guaranteed to put a smile on a customer's face). 🙂 Smile No. 6
Now discover how you can with EFFORTLESS EASE...
Imagine a customer calls up and you give them a gift.
How good will they feel?
Use this mind-bending surprise treat to exceed customer expectations
Businesses have given us exclusive deals on products/services.
This is FABULOUS FOR YOU because we've made it easy for you to give the deals to customers as surprise Thank You gifts.
Here comes the key to it all.
How you give the gifts has a dramatic effect, scratch that, has a HUGE effect on your success (as you'll see below).
If You Read Nothing Else, Read This:
The emotional psychology of accepting gifts is why our service works. Scientifically proven to work. Psychologists call it reciprocity. And it works best when the gift is a surprise.
Here's the astonishing breakthrough that makes all the difference
Almost ANY ITEM wrapped in emotional copy (our copywriters do this for you) can become a desirable gift.
And according to psychologists, when someone accepts your gift an emotional bond forms between you.
It means with that bond and the flexibility our service gives you. You can use every touchpoint to create magic-moments to delight customers.
Now for the most IMPORTANT part...
Studies prove when people accept gifts from someone
a connection forms between them
If you give gifts this way, you'll be hugely successful
Here's the secret...
When a gift is wrapped in emotional storytelling copy - Then it COMES ALIVE, then it becomes a Thank You gift. And then, when you give it as a surprise - you see...
- Customer frustrations melt away. When you fix a customer's problem and then give them a gift. A frustrated customer becomes a potential 10 point NPS Promoter
- Almost immediate commercial benefits. Research shows customers spend more at companies that give them gifts. The increase in sales, LTV and other KPI's makes this one of the easiest ways to raise revenue.
- A smile comes on customers faces. Stories draw customers into your message. And when you give a gift at the end - you're sprinkling a bit of happiness into their day, making a connection and that helps boost loyalty.
We've kept it simple so it's easy for you to use in your current system
- Customers fall in love with you. Customer expectations are exceeded because your gifts show customers you value and appreciate them. And they'll LOVE YOU FOR IT.
- The Trojan Horse moment. When you tip-toe into customers hearts and they gladly give you good customer satisfaction scores, improved customer experience ratings, better engagement etc, etc.
However we must level with you...
How you give your Thank You gifts makes a difference
Are There Any Catches?
Reciprocity doesn't work on everyone. As you know, some people are freeloaders. They don't care about returning a favour. Giving them gifts will have no effect on them. If most of your customers are on free trials our service won't work for you.
So now you know... shall we continue?
Here's how it works for you
When someone's nice to you over and over and over again. Eventually you'll do something nice in return.
If you truly get this.
If you realise it's the proven, emotional psychological trigger of reciprocity that makes this happen. And if you give gifts the right way - YOU'LL BE SUCCESSFUL.
You're giving staff a simple way to INSTANTLY delight digital & offline customers
So we invite you to...
- Look at the 30 day, no obligation, no-risk FREE trial.
- Put your name down to get a place on our A-List (and there's a wonderful special gift for you if you do).
- When you're ready to start we'll let you know what gifts are available.
- We give you a link to the gift page or write copy for the gift.
- When any member of staff emails, messages, speaks to or live chats a customer they give them the link.
- Customers are happy because you've given them a gift.
- Customers think better of your company.
- Your customer satisfaction score soars.
- You get nominated for awards... You win... You pick up the trophy and praise the team.
We Don't Ask You To Decide Now.
And if you have time, consider this...
With this one small act of kindness your company wins
Take the handbrake off your future success
Don't assume people are happy with your service because they're not complaining.
But if you start giving surprise Thank You gifts, right before your eyes, 4 astonishing things WILL happen...
- Customer satisfaction almost instantly improves. Scientific studies show companies giving customers surprise gifts are viewed more positively. This means you can instantly influence how customers feel about you.
- Customer expectations are reset. Customers don't expect to get Thank You gifts from you (you've instantly exceeding their expectations). What's more, you're building trust as you're giving them something for nothing.
- Customer loyalty grows. Researchers at Michigan State University found saying thank you to happy customers increased loyalty. It means with our service you can increase loyalty more easily than you ever imagined.
- Your company won't slide down CX rankings. Regularly giving customers gifts makes them feel valued. And as you know, HAPPY customers give good marks for CX and on NPS.
You've made company emails more effective
How to transform customer experience using emails and the "Russian Doll Effect"
But you can change that - Get the gifts mentioned in any emails sent to customers.
If you regularly give customers gifts, they'll give you good CX scores
Because once you start mentioning the gifts in emails. You get to benefit from the "Russian Doll Effect" -
As customers read the emails and accept the gifts they feel closer to the company... this sets up the reciprocity urge... which leads to customers wanting to help the company... which almost always results in a higher NPS, better CX scores and more sales.
And all because the gifts were mentioned in emails.
You have absolutely nothing to lose by adding this to your CX strategy.
Learn more about the no-risk trial. And bear in mind...
Start when you like • No commitment • No risk
It works well for any team
Now team heads are giving you high fives
Why are team heads thrilled with you?
You've made it easy for them to put customers first (which makes their team look good).
In fact, with our service any member of staff can instantly improve a customer's experience.
And as you saw earlier, Marketing, Sales, Accounts and Customer Service can use it. As can staff speaking to customers in person.
So the next time customers are being contacted. Use the free trial to add a Thank You gift to the message. The reaction from customers will be amazing.
It's blissfully easy to do, why not try it?
Recap how it works here. Or see why this is important...
Do this to remind customers how wonderful your company is
You've seen the proof of how saying thank you increases sales.
But you can also use your Thank You gifts as an easy "In" to stay in the minds of your customers.
By giving gifts regularly you remind customers about the company and you create good long-term customer relationships.
Customers won't automatically think of you unless you're doing this
So why not start by sending simple emails/messages saying:
We'd like to give you a FREE gift to say Thank You for being a customer.
Start doing this and you'll make customers happier than Dorothy skipping along the Yellow Brick Road.
And if you're still unsure, this can help...
Small gestures like this have a lasting effect
How can we guarantee results?
We can give you a Rolling Monthly Money Back Guarantee because psychologists have proved reciprocity works.
Does it work every time on everybody? Hell no. But...
It works on the majority of people whether they're 50+ or millennials. And that's why we can give you a guarantee.
We shouldn't get paid if our service doesn't work for you... Agreed?
Of course, all CX providers say their service works. Yet how many guarantee it? How many give you a rolling guarantee?
So why not add our service to your CX strategy? With guaranteed results and clear commercial benefits. You simply cannot lose.
Look at what the no-risk trial offers you. And if support is important...
An industry first. A Rolling Monthly Money Back Guarantee
Start when you like • No commitment • No risk
You get email and telephone support
We're always here for you with 24/7 support
This is a painless solution to make your life easier. And we'll do whatever it takes to make sure everything runs smoothly.
But if you do have a problem...
When you join you gain access to our friendly 24 hour support line.
It means if you're not happy about something you can quickly and easily contact someone to sort it out.
We're here for you.
But don't delay, because...
Don't delay. Act now. Then start when you like
We only take 2 new companies a month now
You work hard... You're constantly busy... Yet you get the job done.
So imagine if you decide not to try our service now - You'll try it later.
But when you contact us later we have to say, "Sorry you have to WAIT 6 months because other companies are ahead of you."
Avoid that happening. Put your name down NOW to get on the A-List so you can start the no-risk trial when you like.
All you're doing is saving your place in case you want to try our service later
And remember we have a wonderful special gift to give you with your FREE, no-risk trial.
Why risk having to wait months... And why lose the chance to try our service at the time you want.
No waiting 6 months • No commitment • No risk
Act now. You simply can't lose
So do you want to...
- Shift the conversation in your favor.
- Delight customers.
- Almost instantly improve customer experience.
- Use all touchpoints to exceed customer expectations.
- Create an emotional bond with customers.
- Stop worrying about sliding down customer experience rankings.
- Be able to say Thank You to all your customers.
- Melt customer frustrations away.
- No longer waste emails by just giving information.
- Improve your Net Promoter Score.
- Try for FREE for as long as you want.
- Create solid long-term customer relationships.
Ready for all of this?
Start when you like • No salesperson calls • Quick setup
It's risk-free and so easy to do